Returns & Exchanges
At Project Repat, we want you to cherish your custom memory quilt forever. If you are not completely satisfied with the quality of your finished product, we offer a 30-day satisfaction guarantee to ensure your memories are preserved perfectly.
Initiate Your Request
Contact our customer support team within 30 days of receiving your quilt to provide your order number and details regarding your concern.
Review and Approval
Our quality assurance team will review your request and, if applicable, provide a prepaid shipping label for you to return the item for repair or replacement.
Package Your Quilt
Carefully place your quilt in a secure box using the provided shipping label and drop it off at any authorized carrier location.
Resolution and Delivery
Once we receive your return, we will prioritize the necessary adjustments or issue a refund, keeping you updated every step of the way until your project is resolved.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing